✅ Legitimacy & Trust FAQ
Is Cliveeys Collectibles a legitimate business?
Yes, Cliveeys Collectibles is a legally registered, UK-based business specialising in genuine collectibles and memorabilia. We are committed to providing a secure, trustworthy experience for every customer.
Is your business name trademarked?
Yes — CliveeysCollectibles is a registered trademark, protected through the appropriate UK government channels. This ensures our brand identity is legally protected and helps prevent misuse or impersonation.
Is it safe to shop on your website?
Yes — our website is powered by Squarespace, which provides secure SSL encryption to protect all personal and payment data. Payments are processed through trusted gateways such as Stripe and PayPal.
Are your products genuine?
Absolutely. We only sell authentic, verified products. All listings include detailed descriptions and photos, especially for vintage or pre-owned items. We do not deal in counterfeit or replica goods unless clearly labelled.
Are you on any other marketplaces like eBay or Etsy?
No — this is our only official website: https://cliveeyscollectibles.co.uk.
We do not currently sell on eBay, Etsy, Amazon, or any other third-party platform. If you see our name elsewhere, it is not an authorised channel — please contact us directly to verify.
Do you have customer reviews?
Yes, and we’re continuing to grow our feedback base. Reviews appear on individual product pages as submitted. We also share customer highlights and updates through our email newsletter and social media (coming soon).
Can I contact someone with questions before I buy?
Of course! Please email george@cliveeyscollectibles.co.uk and we’ll be happy to help you with product inquiries, order details, or anything else.
Do you have a physical shop I can visit?
No, we are currently an online-only business, but we may occasionally take part in collector fairs or events. Any upcoming appearances will be announced on our website and social media pages.
Are all items in stock?
Yes — everything listed on the site is in stock and ready to ship, unless otherwise stated. Orders are typically dispatched within 1–2 working days.
📦 Shipping & Delivery FAQ
Where do you ship from?
All orders are shipped from the UK via trusted courier services, such as Royal Mail or Evri.
Do you ship internationally?
At this time, we only ship within the United Kingdom.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location within the UK and the size of your order.
How long will my order take to arrive?
Estimated delivery time is 2–5 working days from the dispatch date. You’ll receive an email once your order is on its way.
Will I receive tracking info?
Yes, once your order ships, you’ll receive a confirmation email with tracking details (if applicable based on your selected shipping option).
What happens if my order is delayed or lost?
If your order is delayed or lost in transit, please contact us at george@cliveeyscollectibles.co.uk, and we’ll investigate and resolve the issue.
🔁 Returns & Refunds FAQ
Can I return an item?
Yes! If you're not 100% satisfied, you can return your item within 14 days of receiving it.
What items are eligible for return?
Items must be unused and in original condition.
Original packaging must be in contact. See terms and conditions for further information
Some items (e.g. clearance or limited collectibles) may be marked non-returnable—this will be clearly stated on the product page.
How do I start a return?
Email us at george@cliveeyscollectibles.co.uk with your order number and reason for return. We’ll guide you through the process.
Do I have to pay for return shipping?
Yes, unless the item was faulty or sent in error. We recommend using a tracked service for your peace of mind.
When will I get my refund?
Once we receive and inspect the return, we’ll process your refund within 5–7 business days. Refunds go back to your original payment method.
What if my item arrives damaged or incorrect?
We’re really sorry! Please contact us within 48 hours of receiving your order, must include a photo of the issue, and we’ll arrange a replacement or refund.